Interacting With Dr. Spanr
Dr. Spanr gives you an easy way to get self-help support for your home. You can ask questions, send photos, and receive personalized guidance based on the details stored in your Spanr account. Conversations are simple, helpful, and tailored to your property.
Starting a Conversation
You can begin a chat from anywhere in the app:
- From an appliance or fixture
- From the QueryHub home screen
- By scanning a label or uploading a photo
Starting from an item gives Dr. Spanr everything needed to support you right away, including the model, category, installation space, and care history.
Asking Questions
You can ask about maintenance tasks, common issues, warning signs, unusual noises, filter needs, or general care advice. Dr. Spanr responds with steps, explanations, and suggestions based on your item’s specific details.
If your message includes a photo, Dr. Spanr analyzes it automatically so your guidance is even more relevant.
Following Steps, Videos, and Guidance
Dr. Spanr may show you:
- Step-by-step instructions
- Videos related to your item or care activity
- Links to manuals or documents already stored in your account
- Explanations for what might be happening
Everything is designed to give you confidence during maintenance or troubleshooting.
Getting Additional Help
If self-help isn’t enough, Spanr suggests service providers. Your pinned providers appear first, followed by your saved service contacts, and then trusted providers from Spanr’s global network.
You can contact providers directly without leaving the conversation.
Staying Organized
Your previous chats remain available in QueryHub so you can revisit answers, steps, or photos anytime. Marking messages as helpful or not helpful improves future guidance and keeps Dr. Spanr aligned with your needs.
