Effective as of September 2, 2026
Spanr is a property and home operations platform that helps property managers, property owners, residents, service providers, inspectors, and other authorized users organize and manage property-related activities. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with the Spanr website, mobile applications, and related services (the "Services"). By using the Services, you agree to the collection and use of information as described in this policy.
This Privacy Policy is incorporated into, and should be read together with, Spanr's Terms of Use. If you use the Services on behalf of a company, property owner, property management company, or other organization (an "Organization"), this policy also describes how information about other authorized users of that Organization may be handled.
This Privacy Policy may change from time to time, so please check back periodically to ensure you are aware of any changes. Your continued use of the Services after a change becomes effective signifies your acceptance of that change, except where applicable law requires that we obtain your affirmative consent first.
The Services are often used by more than one type of user in connection with the same property — for example, a property manager, a property owner, a resident, a service provider, and an inspector may all interact with information about the same unit or lease. If you are added or invited to the Services by an Organization, that Organization may control certain settings related to your access, and information you submit in connection with that Organization may be visible to other authorized users of the Organization as needed to operate the Services — for example, a maintenance request you submit as a resident may be visible to your property manager and the service provider assigned to the work.
Organizations are responsible for determining which individuals are authorized to access their account and data, and for ensuring they have the appropriate rights and notices in place to submit personal information about residents, owners, service providers, or other individuals through the Services.
Depending on how you or your Organization interacts with the Services, we may collect different types of information. We collect information based on your consent, to fulfill our service contract with you or your Organization, or for our legitimate business interests in providing, securing, and improving the Services.
When you create an account or accept an invitation to one, we collect your name, email address, phone number, and role or affiliation (for example, property manager, owner, resident, service provider, or inspector) to provide the Services and communicate with you about your account.
We collect information about the properties, units, and leases managed through the Services, including property and unit details, lease terms, ledger and balance details relevant to notices and charges, ownership information, and records submitted by an Organization or its authorized users.
As the Services are used, we collect information about appliances, fixtures, and systems (such as make, model, purchase date, and warranty information), maintenance issues and work orders, service history, and inspection records — including condition ratings, notes, photos, health scores, and generated reports.
We collect information about contractors, service providers, and vendors added to the Services, such as business and contact information, license or insurance details, service history, quotes and invoices, and ratings or feedback submitted by other users.
We collect the content of messages, tenant notices, and other communications sent or received through the Services, along with related metadata such as delivery method, timestamps, tracking or confirmation numbers, and viewed or response status.
If a property or organization uses a Spanr feature that answers or places calls, or that lets you interact with an AI-assisted assistant by voice or text, we collect the content of that interaction — which may include call audio, recordings, transcripts, and the phone number used — to provide the requested assistance, create or update records, and improve the underlying assistant. Some jurisdictions require that callers be notified, or that consent be obtained, before a call is recorded or monitored. Organizations that enable call handling or recording features are responsible for providing any notice or obtaining any consent required by applicable law for the calls their properties receive.
We store photos, receipts, manuals, PDFs, and other documents that you or your Organization upload in connection with a property, asset, inspection, notice, or service request.
If you or your Organization purchases a paid Service, we collect payment information such as payment card details, billing address, and transaction history through our secure payment processors. Spanr does not store full payment card numbers on its own servers.
We collect information about how the Services are used, including which features are accessed, how often, search queries within the app, preferences and settings, and technical information about your device such as operating system, browser type, IP address, and general geographic location, to operate, secure, and improve the Services.
Some features connect you with independent third-party vendors that provide their own services — for example, features that verify identity, evaluate eligibility, manage physical access to a property, or publish content to other platforms. When you use a feature like this, we collect and share the information necessary for the vendor to provide the requested service, which may include identifying documents or details, verification or eligibility results, access credentials, or content you submit for publication. These vendors operate independently of Spanr and are responsible for the service they provide.
Because the Services are used by multiple parties in connection with the same property, we may receive personal information about you from another user or Organization rather than directly from you — for example, if a property manager adds you as a resident or lists you as a service provider. If you believe someone has submitted your personal information to the Services and you have questions about it, you can contact us at privacy@spanr.ai.
We use the information collected to provide and operate the Services, including tracking property and asset information, coordinating and dispatching maintenance and service requests, generating and delivering tenant notices, conducting and recording inspections, answering and routing calls, and operating AI-assisted features that generate recommendations, summaries, diagnostic guidance, or draft communications. Outputs generated by these AI-assisted features are intended to assist users and may require independent review, consistent with our Terms of Use.
We also use information to authenticate accounts and enforce permissions between Organizations and their authorized users, analyze usage patterns to improve platform functionality, provide customer support, process payments, send service and security notifications, send promotional communications (which you can opt out of), and comply with legal obligations.
Within an Organization: Information you submit may be visible to other authorized users of the same Organization or property as needed to operate the Services — for example, a resident's maintenance request may be visible to the property manager and the service provider assigned to resolve it, and a notice generated by a property manager becomes part of the associated lease record.
With service providers you engage: When you request service for a property or asset, we share the details needed to complete the work — such as contact information, asset specifications, and job context — with the contractor or service provider selected. We may also share asset information with manufacturers to verify warranty coverage or access technical support.
With our operational vendors: We work with vendors who help us operate the Services — including cloud hosting, communications and calling infrastructure, payment processing, customer support tools, and analytics providers — who are contractually obligated to protect your information and use it only for the purposes we specify.
Through third-party vendor features: When a feature connects you with an independent third-party vendor to provide a service you or your Organization has requested, we share the information necessary for that vendor to perform the service. That vendor's collection, use, and handling of your information is governed by its own privacy policy and practices, not this Privacy Policy, and Spanr is not responsible for a vendor's privacy or security practices. We encourage you to review a vendor's privacy policy before using a feature that involves one.
For legal and safety reasons: We may disclose information if required by law, to protect the rights, property, or safety of Spanr, our users, or the public, or in connection with a merger, acquisition, financing, or sale of assets. In such a transaction, the acquiring party would be bound by the commitments in this Privacy Policy.
Aggregated or de-identified data: We may share information that has been aggregated or de-identified such that it cannot reasonably be used to identify you, for purposes such as improving the Services or understanding usage trends.
Our marketing and advertising cookies may make information available to advertising partners for interest-based advertising, which may be considered a "sale" or "share" of personal information under applicable state privacy law. You can opt out as described in Managing Your Cookie Preferences and U.S. State Privacy Rights below.
Spanr uses cookies, web beacons, and similar technologies to enhance your experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.
Essential Cookies: These are necessary for our website and app to function properly, including authentication, security, and basic functionality. These cannot be disabled without affecting core services.
Functional Cookies: These remember your preferences and settings to provide a more personalized experience, such as remembering your login information and display preferences.
Analytics Cookies: These help us understand how users interact with our platform so we can improve performance and develop new features. They collect information about pages visited, time spent on the platform, and user interactions.
Marketing Cookies: These may be used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being used. Please note that disabling certain cookies may limit your ability to use some features of our platform. You can learn more about managing cookies at www.allaboutcookies.org.
We implement reasonable physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, alteration, or deletion. These include encryption of data in transit and at rest, secure servers, access controls, and regular security assessments. We also contractually require our service providers to maintain appropriate security measures.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We retain information as long as an account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Because certain property records — such as leases, tenant notices, ledgers, and inspection reports — may need to be preserved for longer periods to satisfy legal, audit, or contractual recordkeeping requirements, we may retain that information, or an Organization may instruct us to retain it, for longer than an individual account remains active. If you delete your account, we will remove your personal information from our active systems, subject to those retention requirements, though some information may also remain in backups for a limited time for security and legal compliance purposes.
You have several rights regarding your personal information. If your account or information is associated with an Organization — for example, if you are a resident, owner, or service provider added to the Services by a property manager — that Organization may control certain account settings and records, and some requests may need to be directed to, or coordinated with, the Organization in addition to Spanr.
Access and Update: You can access and update your account information through the Spanr app or by contacting our support team.
Communication Preferences: You can opt out of promotional communications by following the unsubscribe instructions in emails or updating your preferences in the app. We will continue to send important service-related notifications as needed for account security and service delivery.
Account Deletion: You can request to delete your account by contacting our support team at privacy@spanr.ai. We will help you remove your information from our systems, subject to any legal requirements to retain certain information.
Please note that certain information may be exempt from deletion requests where we have legitimate reasons to retain it or legal obligations to preserve it.
If you are a resident of California or another U.S. state with a comprehensive consumer privacy law, you may have some or all of the following rights, subject to the exceptions and verification requirements those laws provide:
Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, disclose, and (if applicable) sell or share about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions, such as information we or an Organization must retain for legal or recordkeeping purposes.
Right to Correct: You can request that we correct inaccurate personal information we maintain about you.
Right to Data Portability: You can request a copy of certain personal information you have provided to us in a portable format.
Right to Opt-Out of Sale or Sharing: You can opt out of the sale or sharing of your personal information, including any sharing that may occur through our marketing and advertising cookies; see Managing Your Cookie Preferences above.
Right to Limit Use of Sensitive Personal Information: Where you have provided sensitive personal information — such as an identification document or verification result through a third-party vendor feature — you can request that we limit its use to purposes necessary to provide the requested feature.
Right to Non-Discrimination and Appeal: We will not discriminate against you for exercising your privacy rights, and where applicable law provides a right to appeal our response to your request, we will explain how to do so in that response.
To exercise these rights, please contact us at privacy@spanr.ai. We may need to verify your identity, and where permitted you may designate an authorized agent to submit a request on your behalf, before processing your request.
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we might have information from a child under 13, please contact us at privacy@spanr.ai.
Our platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Spanr is based in the United States, and personal information is processed and stored in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, which may have data protection laws different from those of your country.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the updated policy in our app and on our website. For material changes, we will notify you by email or through a prominent notice in our app. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Privacy Policy, our privacy practices, or want to exercise your privacy rights, please contact:
Spanr Designs Inc.
Email: privacy@spanr.ai
You can also reach us through the support section of the app. We are committed to addressing your concerns and protecting the privacy of everyone who interacts with the Services.
©2026 Spanr Designs Inc. All Rights Reserved.
