Effective as of May 20, 2026
Welcome to Spanr. These Terms of Use (“Terms”) govern your access to and use of Spanr’s websites, mobile applications, software, communications, integrations, and related products and services (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company, property owner, property management company, or other organization, you represent that you have authority to act on its behalf and, where applicable, to bind that organization to these Terms.
If you do not agree to these Terms, do not access or use the Services.
Spanr is a property and home operations platform that helps property managers, property owners, residents, service providers, inspectors, and other authorized users organize and manage property-related activities.
Depending on the features available to you, the Services may include tools for property and asset information, maintenance operations, inspections, reminders and timelines, communications, tenant notices, documents, service providers, property access, third-party integrations, and other property-related workflows.
Certain Services may be offered free of charge, while others may require a paid subscription, transaction fee, or other payment arrangement.
Spanr provides software and operational tools and does not provide legal, accounting, tax, engineering, inspection, real estate, property management, construction, or other professional advice.
Information, recommendations, documents, notices, summaries, calculations, workflows, and other materials provided through the Services are intended to assist users and may require independent review.
You are responsible for determining whether any action, document, notice, communication, inspection, maintenance decision, property-access decision, or other activity complies with applicable laws, contracts, lease terms, professional requirements, and your own policies.
Where professional advice is appropriate, you should consult a qualified professional.
You must be at least 18 years old to use the Services.
By using the Services, you represent and warrant that:
To access certain features, you may be required to create an account or accept an invitation to an account.
You agree to provide accurate and current information and to keep your account information updated.
You are responsible for:
You may not share your login credentials with unauthorized persons.
The Services may allow companies, property management organizations, property owners, or other entities (“Organizations”) to create or manage accounts and authorize employees, contractors, residents, owners, service providers, inspectors, or other users to access certain information or functionality.
If you are an authorized user of an Organization:
Organizations are responsible for determining which individuals are authorized to use their accounts and what permissions those individuals should receive.
Subject to your compliance with these Terms, Spanr grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal use or authorized business purposes.
You may use the Services to manage properties, leases, maintenance, inspections, documents, communications, notices, access activities, and other supported property operations for which you have appropriate authorization.
Your use of the Services does not transfer ownership of any Spanr software, technology, intellectual property, or content to you.
To use Spanr’s mobile applications, you must have a compatible device and internet or mobile connectivity.
Spanr does not guarantee compatibility with every device or operating system.
You may incur data, messaging, or other charges from your telecommunications provider.
Spanr may release updates to its applications, including updates necessary for continued use of certain features.
You may not use the Services to:
The Services may allow you to upload, store, generate, transmit, or manage information such as property records, photographs, videos, documents, lease information, maintenance records, inspection records, communications, access information, contact information, and other data (“User Content”).
As between you and Spanr, you retain your rights in your User Content.
You grant Spanr a non-exclusive, worldwide license to host, copy, transmit, process, display, modify, and otherwise use User Content as reasonably necessary to:
Spanr will handle personal information in accordance with its Privacy Policy.
You represent and warrant that you have the rights, permissions, and lawful authority necessary to provide User Content to Spanr and to authorize Spanr to process it as contemplated by the Services.
You are responsible for ensuring that your collection, use, disclosure, and sharing of User Content complies with applicable law and any contractual obligations you have to property owners, residents, employees, service providers, or other persons.
Spanr uses reasonable measures designed to preserve information stored through the Services, but the Services are not intended to replace your own record retention or backup obligations.
You should retain independent copies of information that you are legally or operationally required to preserve.
Certain Spanr features may use artificial intelligence, machine learning, automated analysis, or other computational systems to generate or assist with content, recommendations, classifications, summaries, communications, notices, inspection findings, maintenance guidance, or workflows (“AI Outputs”).
AI Outputs may contain errors, omissions, incomplete information, or results that are not appropriate for a particular property, jurisdiction, lease, transaction, or circumstance.
You are responsible for reviewing AI Outputs before relying on them or using them to make decisions or take actions that could materially affect another person, property, legal right, financial obligation, or contractual relationship.
Spanr does not guarantee that AI Outputs are accurate, complete, legally compliant, or suitable for any particular purpose.
Nothing generated through the Services should be treated as a substitute for professional judgment where professional review is appropriate.
The Services may allow you to send or initiate emails, text messages, telephone calls, push notifications, notices, reminders, access instructions, or other communications.
You are responsible for ensuring that you have any consent or authority required to communicate with recipients and that your communications comply with applicable laws and contractual obligations.
The Services may also perform automated or scheduled actions based on information, settings, rules, dates, or instructions supplied by you or your Organization.
You are responsible for reviewing your settings and ensuring that automated actions remain appropriate for your operations.
Spanr is not responsible for actions resulting from inaccurate, incomplete, outdated, or improperly configured information supplied by users.
Certain Services may allow users to request, authorize, schedule, facilitate, manage, or record access to real property using access codes, lockboxes, smart locks, keys, third-party access systems, or other mechanisms.
If you use these features, you represent and warrant that you have lawful authority to authorize the applicable access.
You are solely responsible for:
You are responsible for the acts and omissions of persons to whom you or your authorized users provide property access through the Services.
Spanr does not independently verify that a person requesting or receiving property access has a legal right to enter the property unless Spanr expressly agrees otherwise in writing.
The Services may integrate with, connect to, facilitate access to, or allow you to order or use products and services provided by third parties, including property-management systems, communications providers, payment providers, hardware manufacturers, lockbox or access-control providers, service providers, data providers, and other technology platforms (“Third-Party Services”).
Third-Party Services are not owned or controlled by Spanr unless expressly stated otherwise.
Your use of a Third-Party Service may be subject to separate terms, privacy policies, fees, warranties, restrictions, and requirements imposed by that third party.
When you direct Spanr to connect with or use a Third-Party Service, you authorize Spanr to transmit and receive information as reasonably necessary to perform the requested integration or action.
You acknowledge that:
If the Services facilitate the purchase, use, activation, operation, or management of hardware manufactured or supplied by a third party, that hardware remains a Third-Party Service.
Unless Spanr expressly provides a separate written warranty, Spanr does not manufacture or warrant third-party hardware and does not guarantee its operation, physical security, availability, durability, compatibility, or fitness for a particular use.
Any manufacturer or supplier warranty applicable to third-party hardware will be governed by the terms provided by that third party.
The Services may allow you to identify, contact, communicate with, schedule, or engage contractors, service providers, inspectors, vendors, or other third parties.
Unless Spanr expressly states otherwise, Spanr does not employ, supervise, control, endorse, or guarantee such third parties.
You are responsible for deciding whether to engage a service provider and for reviewing qualifications, licenses, insurance, pricing, scope of work, and other relevant information.
Any contract or transaction between you and a third-party service provider is between you and that provider.
The Services and all software, technology, interfaces, designs, trademarks, logos, documentation, content, and other materials provided by Spanr are owned by Spanr or its licensors and are protected by intellectual property laws.
Except for the limited rights expressly granted under these Terms, Spanr and its licensors retain all right, title, and interest in the Services.
You may not copy, modify, distribute, sell, license, create derivative works from, or otherwise exploit Spanr intellectual property except as expressly authorized by Spanr.
These Terms do not grant you ownership rights in third-party products, software, APIs, hardware, trademarks, or other intellectual property made available through the Services.
Spanr’s collection, use, and protection of personal information is governed by the Spanr Privacy Policy, which is incorporated into these Terms by reference.
If you use Spanr on behalf of an Organization, you are responsible for determining whether additional privacy notices, consents, agreements, or disclosures are required in connection with the Organization’s collection or use of personal information.
Where required, Spanr and an Organization may enter into a separate data processing or privacy agreement.
Certain Services may require payment of subscription fees, transaction charges, third-party product costs, usage-based charges, or other fees.
Applicable pricing and payment terms may be presented when you purchase or activate a paid Service or may be set forth in a separate order form, subscription agreement, customer agreement, or other written arrangement.
You are responsible for applicable taxes and fees unless otherwise stated.
If a paid Service is provided under a separate written agreement between Spanr and an Organization, that agreement will control in the event of a conflict with these Terms with respect to the subject matter of that agreement.
Any recurring subscription or automatic renewal terms offered to consumers will be disclosed in connection with the applicable purchase and administered in accordance with applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
SPANR DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, Spanr does not warrant that:
Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPANR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.
This limitation applies, without limitation, to claims arising from or relating to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPANR’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT PAID TO SPANR FOR THE APPLICABLE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section apply regardless of the theory of liability and even if Spanr has been advised that damages were possible.
Some jurisdictions do not permit certain exclusions or limitations of liability, so portions of this Section may not apply to you.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Spanr, its affiliates, and their respective officers, directors, employees, agents, licensors, vendors, and service providers from and against claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
If you use the Services on behalf of an Organization, this Section applies to the Organization to the extent permitted by applicable law.
Spanr reserves the right, at its expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate with Spanr’s defense.
You may deactivate your account as permitted through the Services or by contacting Spanr at support@spanr.ai.
Spanr may suspend, restrict, or terminate access to the Services if:
If your account is provided through an Organization, the Organization may also modify or terminate your access.
Upon termination, your right to use the applicable Services will cease.
Spanr may retain or delete User Content in accordance with its Privacy Policy, legal obligations, data retention practices, and any applicable agreement with an Organization.
Provisions that by their nature should survive termination will survive, including intellectual property rights, disclaimers, limitations of liability, indemnification, payment obligations, and dispute provisions.
Spanr may modify the Services from time to time, including by adding, changing, suspending, or discontinuing features.
Spanr may also modify these Terms.
If Spanr makes a material change to these Terms, Spanr will provide reasonable notice, which may include notice through the Services, by email, or by posting an updated version with a new effective date.
Where applicable law requires affirmative consent to a change, Spanr will obtain such consent.
Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Spanr respects intellectual property rights and responds to valid notices of alleged copyright infringement.
If you believe material available through the Services infringes your copyright, please send a notice to dmca@spanr.ai containing:
If you provide Spanr with suggestions, ideas, recommendations, enhancement requests, or other feedback regarding the Services (“Feedback”), you grant Spanr a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, modify, commercialize, and otherwise exploit that Feedback for any lawful purpose without compensation or attribution to you.
This Section does not give Spanr ownership of your User Content.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Except where applicable law requires otherwise or a separate written agreement with Spanr provides a different dispute-resolution process, any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in California, and the parties consent to the jurisdiction of those courts.
These Terms, together with the Privacy Policy and any additional terms expressly applicable to a particular Service, constitute the agreement between you and Spanr concerning your use of the Services.
If you or your Organization has entered into a separate written agreement with Spanr, that separate agreement will control in the event of a conflict with these Terms with respect to the subject matter covered by that agreement.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
You may not assign or transfer these Terms without Spanr’s prior written consent.
Spanr may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, financing, or other business transaction, or to an affiliate or successor.
A failure by Spanr to enforce a provision of these Terms does not waive its right to enforce that provision later.
Neither party will be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, acts of government, labor disputes, utility failures, telecommunications failures, third-party service outages, cyberattacks, war, terrorism, or other comparable events.
These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship between you and Spanr.
If you have questions about these Terms, please contact:
Spanr Designs Inc.
Email: support@spanr.ai
You may also contact us through the support functionality available in the Services.
©2026 Spanr Designs Inc. All Rights Reserved.
