Sending Photos and Using Visual Help
Photos help Dr. Spanr understand your situation clearly and provide more accurate self-help guidance. Whether you’re showing a product label, an error message, a leak, or an installation area, visual details improve the quality of the assistance you receive.
Taking and Uploading Photos
You can add photos directly in the chat:
- Take a new photo with your camera
- Upload an existing image
- Scan product labels, stickers, or documentation
- Capture service trucks or business cards related to the issue
Dr. Spanr automatically includes the image as part of your message and uses it to determine the most relevant next step.
How Dr. Spanr Uses Your Photos
Images help Dr. Spanr identify:
- Model and serial information
- Error lights or display codes
- Installation details and required clearances
- Water leaks, corrosion, or visible wear
- Filter types and sizes
- Warning labels and control settings
This information helps personalize your care tasks and troubleshooting steps so they match your exact device or fixture.
Clear and Actionable Visual Guidance
After reviewing your photo, Dr. Spanr may provide steps, videos, or recommendations tailored to what’s visible. You’ll receive explanations and instructions that make it easier to complete tasks safely and correctly.
Privacy and Storage
Your photos stay within your Spanr account, linked to your conversation. They are not shared with service providers unless you choose to share contact details or reach out to a provider directly.
Photos also help you keep a useful history of what an issue looked like at the time, making future maintenance easier.
