Support & Troubleshooting Guide

Category: using-spanr

Spanr provides tools to help you understand issues in your home, document what’s happening, and take the right next steps. This guide covers the support features available to all users without going into advanced AI diagnostics.

When You Notice an Issue

If something seems off with an appliance or fixture, you can start by:

• Opening the item in your inventory
• Reviewing photos, notes, or past history
• Checking upcoming care tasks
• Adding new photos or notes to document the issue

These steps help you understand the problem and create a clear record of what’s going on.

Understanding Managed vs. Unmanaged Properties

Spanr supports two types of properties:

Managed Properties

These are properties you joined using an invitation code provided by a property manager, landlord, or housing operator.

Managed properties include additional capabilities such as:

• Service request creation
• Centralized issue tracking
• Visibility for your property manager

Unmanaged (Self-Created) Properties

If you created the property yourself inside Spanr, it is considered unmanaged.

Unmanaged properties do not support internal service request creation.
However, you still receive full troubleshooting support and can connect with providers to get help when needed.

Creating a Service Request (Managed Properties Only)

If your property is managed:

• You can create a service request directly from the affected appliance or fixture
• Add photos, notes, or descriptions
• Track activity and resolution
• Your property manager receives the request and handles further action

Service requests become part of the property’s permanent record.

Getting Professional Help for Unmanaged Properties

If your property is not managed, Spanr still helps you take action.

After troubleshooting:

• Spanr can help you find a suitable service provider
• You can attach photos to share with contractors
• You can keep your own notes and history for future reference

This ensures you get support even without a property manager.

Using Photos and Notes

Photos make troubleshooting and repairs more accurate. You can upload:

• Images of the issue
• Serial labels
• Installation areas
• Previous service documentation

Everything you add stays tied to the item in your inventory.

Staying Organized as a Household

If you’ve shared your property with others:

• They can add updates
• Upload photos
• Help maintain records
• Stay aligned on ongoing issues

Sharing ensures everyone understands what’s happening in the home.