Submitting a Service Request

Service requests help organize repair needs and ensure the right people are notified when something requires professional attention. The ability to submit a service request depends on whether your property is managed or self-created.

Service Requests for Managed Properties

If you joined a property using an invitation code, your property is considered a managed property. Managed properties allow structured service requests that are routed to the appropriate property manager or operator.

When an issue occurs, you can open the affected appliance or fixture and create a service request with photos, notes, and details describing the problem. The request becomes part of your property’s maintenance record, and your manager receives the information so they can coordinate the next steps.

What Managed Requests Include

A request can contain the item involved, any photos you add, your notes about the issue, and the relevant space within the home. You can also view previous requests and follow their progress.

Support for Unmanaged Properties

If you created the property yourself, it is considered an unmanaged property. Unmanaged properties do not include internal service request routing. Instead, Spanr helps you address the problem by guiding you through care activities and recommending service providers who can help.

You can contact service providers directly, and your saved service contacts or pinned providers appear first. If you have no saved contacts, Spanr suggests trusted service providers using its global discovery network.

Staying Organized Across the Home

Anyone who shares access to your property can view requests for managed homes or see recommended service providers for unmanaged homes. This keeps everyone aligned and ensures that maintenance tasks are handled efficiently, regardless of the property type.