Effective as of May 27, 2025
Spanr is a home management platform that helps you organize, maintain, and optimize your home through our mobile application and web services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By using Spanr, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. Your continued use of Spanr will signify your acceptance of these changes.
Depending on how you interact with our services, we may collect different types of information from you. We collect information based on your consent, to fulfill our service contract with you, or for our legitimate business interests in providing and improving our platform.
When you create an account with Spanr, we collect your name, email address, and phone number to provide our services and communicate with you about your account.
As you use our home management platform, we collect information about your home including appliance details such as make, model, and purchase dates, maintenance schedules and reminders you create, warranty information, and any photos or documents you upload related to your appliances or home systems.
We collect information about how you use our app, including which features you access, how often you use the service, search queries within the app, user preferences and settings, and technical information about your device such as operating system, browser type, IP address, and general geographic location to improve our platform and troubleshoot issues.
If you purchase premium services, we collect payment information such as credit card details, billing address, and transaction history through our secure payment processors.
When we send you emails, we may collect information about whether the email was opened, links clicked, and your communication preferences for marketing and service updates.
We use the information you provide to deliver our core home management services, including tracking your appliances and their warranties, sending you maintenance reminders, helping you schedule service appointments, and providing recommendations for home care and optimization. We analyze usage patterns to improve our app's functionality and develop new features that better serve our users' needs. We also use your contact information to send you important service notifications, respond to your support requests, and occasionally share relevant tips and updates about our platform.
We may use your information to customize your experience, provide customer support, process payments, send you promotional communications (which you can opt out of), ensure the security of our services, and comply with legal obligations.
We share your information in limited circumstances to provide our services effectively. When you request service for an appliance or home system, we share relevant details with the service providers we choose, including your contact information and appliance specifications needed to complete the work. We may share appliance information with manufacturers to verify warranty coverage, receive safety notifications, or access technical support resources. We work with third-party service providers who help us operate our platform, including cloud hosting companies, payment processors, customer support tools, and analytics services, and these providers are contractually obligated to protect your information and use it only for the purposes we specify.
We do not sell your personal information to third parties. We may disclose your information if required by law, to protect our rights or the safety of our users, or in connection with a business transaction such as a merger or acquisition. In such cases, the acquiring company would be bound by the commitments in this privacy policy.
We may also share aggregated or anonymized information that cannot reasonably be used to identify you for business purposes such as improving our services or understanding usage trends.
Spanr uses cookies, web beacons, and similar technologies to enhance your experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.
Essential Cookies: These are necessary for our website and app to function properly, including authentication, security, and basic functionality. These cannot be disabled without affecting core services.
Functional Cookies: These remember your preferences and settings to provide a more personalized experience, such as remembering your login information and display preferences.
Analytics Cookies: These help us understand how users interact with our platform so we can improve performance and develop new features. They collect information about pages visited, time spent on the platform, and user interactions.
Marketing Cookies: These may be used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being used. Please note that disabling certain cookies may limit your ability to use some features of our platform. You can learn more about managing cookies at www.allaboutcookies.org.
We implement reasonable physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, alteration, or deletion. These include encryption of data in transit and at rest, secure servers, access controls, and regular security assessments. We also contractually require our service providers to maintain appropriate security measures.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We retain your information as long as your account is active and as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will remove your personal information from our active systems, though some information may remain in backups for a limited time for security and legal compliance purposes.
You have several rights regarding your personal information:
Access and Update: You can access and update your account information through the Spanr app or by contacting our support team.
Communication Preferences: You can opt out of promotional communications by following the unsubscribe instructions in emails or updating your preferences in the app. We will continue to send important service-related notifications as needed for account security and service delivery.
Account Deletion: You can request to delete your account by contacting our support team at privacy@spanr.ai. We will help you remove your information from our systems, subject to any legal requirements to retain certain information.
Please note that certain information may be exempt from deletion requests where we have legitimate reasons to retain it or legal obligations to preserve it.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about what personal information we collect, use, disclose, and sell about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt out of any sale of personal information (though we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us at privacy@spanr.ai. We may need to verify your identity before processing your request.
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we might have information from a child under 13, please contact us at privacy@spanr.ai.
Our platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the updated policy in our app and on our website. For material changes, we will notify you by email or through a prominent notice in our app. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Privacy Policy, our privacy practices, or want to exercise your privacy rights, please contact us at:
Email: privacy@spanr.ai
You can also reach us through the support section of our app. We are committed to addressing your concerns and protecting your privacy while helping you manage your home effectively.
