The Intelligence Layer for Property Maintenance
AI that deflects routine maintenance requests, prepares technicians with diagnostic service briefs, and coordinates scheduling between residents and service providers.
Maintenance at scale, without the chaos
Smart ticket deflection
Dr. Spanr provides 24/7 guided troubleshooting that helps residents resolve common issues before a maintenance request is ever created.
Diagnostic service briefs
Each request generates a diagnostic service brief with appliance specs, warranty status, and resident media — delivered to technicians before they arrive on site.
Agentic scheduling
The agentic assistant coordinates scheduling between residents and service providers, managing confirmations and follow-ups automatically.
Modernize the maintenance lifecycle
Spanr handles the coordination so your property managers can focus on the community.
Deflect maintenance requests
Dr. Spanr uses plain-language intake to guide residents through unit-specific troubleshooting, helping resolve simple issues before a maintenance request is created.
Service briefs for technicians
Each valid request is packaged into a service brief that includes the asset model, manuals, parts references, and service history — giving technicians the context they need before arriving on site.
Resident & Vendor scheduling
Built-in scheduling allows service providers to propose time windows while residents confirm in-app. The system manages reminders and confirmations to keep all parties coordinated.
Maintenance lifecycle tracking
Every maintenance request is tracked from intake through scheduling, work completion, and closure, creating a complete, searchable history for each asset and service interaction.
FAQ
How does ticket deflection work? 
Dr. Spanr guides residents through plain-language troubleshooting based on the specific appliance or system in their unit. Many routine issues—like breaker resets, filter replacements, or thermostat settings—can be resolved immediately without creating a maintenance request.
What is included in a diagnostic service brief?
Each request is automatically packaged into a service brief containing the asset model, manuals, warranty information, service history, and any photos or videos shared by the resident. Technicians receive the full context before arriving on site.
How does scheduling work between residents and vendors?
Service providers can propose multiple time windows directly in the platform. Residents confirm the most convenient option, while the system manages reminders, confirmations, and updates so everyone stays aligned.
Can we track the full lifecycle of a maintenance job?
Yes. Every request is tracked from the initial report through provider outreach, quote responses, scheduling, work completion, and closure. The system maintains a complete timeline and history for every maintenance issue.
How are service providers engaged and managed?
Spanr can reach out to qualified service providers automatically when a request requires professional service. Providers receive structured job details, submit quotes through the platform, and manage scheduling and job updates in a single workflow.
