Fewer resident tickets.
Faster resolutions.
Resolve routine issues through guided self-help - and escalate only when service is truly needed, with full context.
Home context is understood
The appliance, model, unit history, and environment are automatically identified.
Building context on the home
Context lives across inventory, fixtures, manuals, and environment. Spanr brings everything together so issues are understood before decisions are made.
What typically happens in homes today
Identifying the correct appliance and its history often requires back-and-forth between people.
Relevant care and safety checks are applied
Prior care activities, known issues, recalls, and preventive considerations are evaluated early in the process.
Applying care and safety awareness
Homes have ongoing care histories, known risks, recalls, and location-specific maintenance needs. Spanr applies this context early to guide safe decisions and avoid unnecessary actions.
What typically happens in homes today
Safety risks, recalls, and preventive considerations are often discovered late — or not at all.
Guided self-help is offered
Residents receive clear, goal-oriented guidance — including model-specific steps and videos — when the issue can be resolved safely without service.
Guiding safe self-help
When issues are likely resolvable, Dr. Spanr provides personalized, property-aware self-help focused on achieving the right outcome — based on the appliance, its history, and what’s happening in the home.
What typically happens in homes today
Residents are left to guess what to try or escalate immediately, even for simple issues.
Identifies the work involved and prepares effort estimates
Spanr outlines what remains to be done, the sequence of steps, and the level of effort required before service is involved.
Understanding the work involved
When self-help isn’t sufficient, Spanr evaluates the remaining steps, likely materials, and overall effort required to resolve the issue properly.
What typically happens in homes today
Issues often turn into tickets without clearly understanding what work is actually required.
Work-ready service brief is prepared
What happened, what was tried, and what’s likely needed next is clearly summarized for service.
Preparing service with clarity
Effective service depends on shared understanding. Spanr synthesizes the issue, context, and prior attempts into a work-ready service brief, written in the language the service provider understands.
What typically happens in homes today
Service providers often arrive with limited context and unclear issue history.
Providers are engaged and managed
Service requests are issued, proposals are collected, and clarifications are handled across providers. Spanr helps converge options and supports confident selection without the resident needing to manage vendors directly.
Manage providers without resident burden
Spanr initiates service requests with multiple providers in parallel. Providers submit proposals through agentic interfaces, with routine questions handled automatically and only unresolved items escalated. Spanr helps the resident issue the job.
What typically happens in homes today
Residents are often forced to manage multiple service providers themselves — juggling calls, repeated questions, and difficult comparisons.
Calendars are aligned, and work is scheduled
Scheduling is initiated, calendars are aligned, and the work is coordinated. Spanr continues to support clarifications and follow-up questions through agents until the service visit is completed.
Coordinating scheduling with confidence
Once a provider is selected, Spanr initiates scheduling and manages calendaring between both sides. Agents coordinate availability, resolve final questions, and confirm timing so the service visit is set up to succeed.
