24/7 Call Coverage Without Bypassing Your Team
Spanr Voice AI answers resident calls with property context, handles routine questions, captures maintenance intake, and escalates emergencies using rules your property team controls.
Every call captured, routed, and documented
After-hours coverage
Give residents an immediate point of contact after your office closes.
Emergency escalation
Recognize urgent situations and follow the escalation path configured by your team.
Structured intake
Capture the resident, unit, symptoms, urgency, and next steps in a consistent record.
Manager control
Keep approvals, exceptions, providers, and sensitive decisions with the property team.
Voice support grounded in the property
Calls start with the resident, unit, asset history, and active work—not a blank script.
Recognize the caller and unit
Use authorized resident and property context to understand who is calling and which unit or request is involved.
Triage routine maintenance
Ask consistent intake questions, provide approved guidance, and create a complete request when service is required.
Always-On Availability
Give residents a 24/7 point of contact for property questions, updates, and support. Voice AI provides immediate assistance, captures requests, and reduces after-hours interruptions for your team.
See issue triageProperty-Aware Conversations
Every answer starts with context. Voice AI uses the property's maintenance history, active issues, inspections, warranties, and records to deliver more accurate and actionable guidance.
Explore vendor managementEscalate on your rules
Emergency and exception handling follows the property team's configured process and never bypasses the team.
FAQ
Does Voice AI cover after-hours calls? 
Yes. It can provide 24/7 resident call coverage, capture requests, and follow the property team's after-hours workflow.
How are emergencies handled?
Spanr uses the escalation rules configured by the property team to route urgent situations to the appropriate contact or process.
Does Voice AI bypass our team?
No. The property team controls workflows, approvals, exceptions, and escalation rules.
