Resolve Issues Before You Dispatch
Give residents 24/7, property-specific help through Dr. Spanr. Resolve routine issues immediately and turn the rest into complete requests routed by your rules.
Resident help that improves maintenance intake
24/7 resident help
Give residents immediate answers and guidance through Dr. Spanr, even when your team is unavailable.
Property-aware answers
Ground guidance in the unit, installed asset, model, documents, and service history.
Dispatch-ready requests
Capture symptoms, photos, attempted steps, and asset details before professional service is needed.
Controlled escalation
Route urgent and unresolved requests according to your team's rules and service process.
Help residents resolve more without losing control
Dr. Spanr combines property context, guided self-service, and structured escalation while your team controls how requests are handled.
Start with property context
Dr. Spanr uses the property, unit, installed asset, model, documents, and service history to provide guidance specific to what is actually in the resident's home.
Understand the issue before taking action
Residents can describe the problem and share photos so Spanr can gather the details needed to understand the request before determining the next step.
Guide residents through safe next steps
For routine issues, Dr. Spanr provides clear, property-specific steps residents can follow without waiting for the property team.
Build a complete service request
Carry forward symptoms, photos, asset details, and attempted steps, then coordinate scheduling as providers propose times and residents confirm in-app.
See vendor managementEscalate by your rules
Route unresolved and urgent requests into the appropriate workflow using your team's escalation rules and service process.
Explore the Issue Resolution Workflow
FAQ
Who provides residents access to Spanr? 
Property management teams provide and configure resident access to Dr. Spanr for participating properties.
What can residents resolve with Dr. Spanr?
Dr. Spanr helps residents with routine property questions and safe, property-specific troubleshooting using information about their unit and installed assets.
How does Spanr know what is in the resident's unit?
Spanr uses the property and asset information available for the unit, including model details, documents, and service history, to ground its guidance in the actual property.
What happens when an issue cannot be resolved?
Spanr carries the information already collected into a structured service request, including symptoms, photos, asset details, and steps attempted, then routes it according to your team's rules.
What happens with urgent maintenance requests?
Urgent requests can bypass routine self-service steps and follow the escalation process configured by the property management team.
